Webinars

Practical sessions on turning verbatims into decisions

45 minutes plus live Q&A. Free, no sales pitch, recording sent to every registrant.

Live

Beyond the Score: How to Analyze NPS Verbatims That Actually Drive Action

Most NPS programmes report a number and stop there. This session shows how to turn open-ended verbatims into a prioritised action plan — using aspect-based sentiment, driver analysis and complaint-risk scoring on real survey data.

Thursday, 17 September 2026 45 minutes + 15 minutes Q&A

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On demand

Aspect-Based Sentiment Analysis for CX Teams, Without a Data Science Team

A practical walkthrough of aspect-based sentiment analysis: how to build a taxonomy your business agrees on, keep it governed, and read the output without a statistics background.

Recorded 11 June 2026 45 minutes + 15 minutes Q&A

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