CUSTOMER INTELLIGENCE AI HARNESS
Every voice. Every signal. One intelligence.
InsightNarrator is the AI harness that captures customer feedback from every source and analyzes it with governed AI agents. It turns the results into decisions your teams can act on - all in one model-agnostic platform with 100% European data sovereignty.
- Scanning 36,000 customer responsesActive
- Grounding every claim in source dataQueued
> VOC import stabilized across 4 sources
> Risk theme: onboarding friction +23% WoW
> Revenue exposure cluster isolated
> Executive brief grounded and ready
EU & Switzerland Data Sovereignty·43 Analysis Types·Model-Agnostic·41 Data Sources (25 Survey/Cx Platforms + 30 Review connectors)·14-day free trial
The problem
Customer feedback is everywhere. Insight is nowhere.
Surveys are trapped in Medallia and Qualtrics. Reviews scatter across Trustpilot, Google, Amazon, TikTok. Support tickets pile up in Zendesk. Social mentions flash by and disappear.
Your team spends days manually coding verbatims, building reports that are stale by the time they reach the people who can act on them. And when you do use AI to speed things up, you get confident answers that nobody verified - analytics slop that looks right until it isn't.
The harness
Not another survey tool. Not a chatbot over your database. The connective tissue between customer voice and business decisions.
InsightNarrator is a Customer Intelligence harness — model-agnostic by design, meaning you are never locked into one AI vendor. It sits between your feedback sources and your decision-makers, doing three things no single tool has combined before:
- 1Collecting feedback from 41 sources — survey platforms and review sites — into one governed dataset
- 2Analyzing it with a multi-agent pipeline that validates its own findings
- 3Delivering evidence-cited insights with confidence scores, not guesses
How it works
From raw feedback to decisions your leadership trusts — in hours, not weeks.
- 01
Capture every signal
Connect the platforms you already use — Medallia, Qualtrics, Trustpilot, Google Reviews, Amazon, TikTok, and 35 more — and bring in support exports and call transcripts (CSV/API). Upload CSVs or pull from APIs. Every piece of feedback is normalized into one governed dataset with automated quality checks before any analysis touches it.
- 02
Analyze with governed AI
Run 43 analysis types — from sentiment and theme extraction to aspect-based sentiment analysis and complaint-risk scoring. Scoty, your AI agent, explores the dataset and recommends the right analyses. A multi-agent pipeline runs them in parallel, and a QA agent challenges the findings before they reach you.
- 03
Turn insight into action
Every result lands in a shared Library with evidence, confidence scores, and source citations. Build dashboards in minutes, create narrative stories for stakeholders, ask follow-up questions conversationally, and share with your organization — all from the same workspace.
What's inside
One platform. Six capabilities. Zero disconnected tools.
Capture
Connect the VOC platforms you already use.
- 25 survey platform connectors (Medallia, Qualtrics, SurveyMonkey, Typeform, InMoment, Google Forms, Microsoft Forms, and 18 more)
- 30+ review and social sources (Trustpilot, Google Maps, Amazon, TikTok, TripAdvisor, Booking.com, Airbnb, Reddit, YouTube, and many more)
- File, API, and database ingestion with automatic normalization
- Scheduled sync — analysis always runs on the latest feedback
Analyze
Run intelligent analysis at scale.
- 43 predefined analysis types organized by business question
- Multi-agent pipeline: Data → Domain → Sentiment → Themes → Trends → Segments → Risk → Synthesis → QA
- Aspect-Based Sentiment Analysis (ABSA) and Complaint-Risk (C-Risk) scoring
- Parallel execution with real-time progress tracking
Understand
Turn results into shared insight.
- Persistent Library: every analysis result saved, tagged, searchable
- Interactive dashboards with charts, KPIs, tables, and text widgets
- Narrative Stories that combine analysis, annotations, and commentary
- Evidence-cited reports with confidence scores and exportable formats
Act
Move from insight to decision.
- Ask questions about your datasets and saved analyses — conversationally
- AI-generated recommendations and executive summaries
- Templates to standardize context, tone, and output
- Share via public links or embedded dashboards
Learn
Agents get smarter with every interaction.
- Workspace memory: agents learn from each job and improve over time
- Cross-job pattern recognition across analyses
- Strategy learning that recommends the best analysis sequence for new datasets
- Automatic tagging and fingerprinting of recurring themes
Scale
Built for teams and organizations.
- Multi-tenant workspaces with personal and organization modes
- Role-based access control: Owner, Admin, Member
- Credit-based billing with transparent usage analytics
- Public API with scoped keys for programmatic access
- 100% European data sovereignty by design
Why InsightNarrator
What makes this different from "AI for customer feedback."
Governed, not guessed
Every analysis runs against a Knowledge Pack — your approved metrics, glossary, rules, and definitions. The AI doesn't invent what “detractor” means in your organization. It uses yours.
Validated, not self-certified
A dedicated QA agent challenges every finding before it reaches you. Each result carries a confidence score and provenance record — so you know exactly how much to trust it.
Model-agnostic, not locked in
Eight AI providers, one platform. Switch models per analysis type without changing your workflow. Your intelligence layer stays yours, no matter which vendor changes their pricing.
European, not American
100% European data sovereignty. Your customer feedback stays within European governance — data stays within Europe (EU + Switzerland). No US Cloud Act exposure. Compliance is architecture, not paperwork.
Meet Scoty
Your AI agent for customer intelligence.
Scoty doesn't wait for instructions. It explores your datasets, suggests analyses to run, builds dashboards, creates reports, and answers your questions — in natural language, with full transparency.
When you ask "what's driving detractors this quarter?", Scoty consults your Knowledge Pack first, runs the right tools, and returns an answer tagged with its confidence and the exact queries it executed. If it had to guess, it says so.
- Explores datasets and recommends the right analyses
- Validates findings through a multi-agent QA pipeline
- Answers questions about your data with provenance
- Builds dashboards and stories automatically
- Remembers what worked and improves with every job
Who it's for
Built for the people closest to the customer.
CX Teams
Managing NPS, CSAT, and churn programs across multiple regions. Stop drowning in verbatims — find the drivers that matter, wave after wave.
Explore use caseProduct Managers
Prioritizing roadmap decisions from user feedback. Stop guessing what users want — see feature requests, pain points, and jobs-to-be-done backed by evidence.
Explore use caseMarket Researchers
Analyzing open-ended survey responses at scale. Stop coding verbatims by hand — run 43 analysis types automatically and deliver richer reports, faster.
Explore use caseSupport Leaders
Spotting complaint patterns and emerging risks. Stop reacting to individual tickets — see where churn is born with complaint-risk scoring by category and severity.
Explore use caseAgencies & Consultancies
Delivering VOC/CX projects to clients. Stop trading margin for hours — automate the analysis step, keep personalization, scale across clients.
Explore use caseProof
Built for scale. Trusted for substance.
55
Data sources (25 survey + 30 review)
43
Pre-built analysis types
9
Specialized AI agents per pipeline
576+
Supported AI models
100%
European data sovereignty
0
Vendor lock-in clauses
European data sovereignty
Your customer data. European law. No exceptions.
InsightNarrator is built and hosted in Europe. Your customer feedback — the rawest, most sensitive signal your organization owns — stays within European governance — data stays within Europe (EU + Switzerland) — from ingestion to analysis to storage.
No US Cloud Act exposure. No ambiguity about where your data lives. Compliance isn't a feature we bolted on. It's how we're built.
Stop collecting feedback you don't have time to analyze.
Connect your data. Run your first analysis. See what governed agentic analytics actually looks like — in 15 minutes.
No credit card required · 14-day free trial · Cancel anytime